Lesson 2 of 8 - grow effective thinking and communication skills

How to Respond Well to Obnoxious Behaviors

React effectively to someone who isn't aware

By Peter K. Gerlach, MSW
Member NSRC Experts Council

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The Web address of this article is http://sfhelp.org/cx/apps/obnoxious.htm

        Clicking links below will open a full window or an informational popup, so please turn off your browser's popup blocker or allow popups from this nonprofit Web site. If the links distract you, read the whole article before following any.

        This is one of a series of brief articles on how to respond effectively to annoying social behavior.  Review these basic requisites and options before selecting ideas from what follows. An "effective re-sponse" occurs when the responder (a) gets their primary needs met well enough, and (b) both people feel respected enough.

        This article offers (a) perspective on "obnoxious" people, and (b) links to several related articles suggesting how to respond to one. It assumes you're familiar with...

  • the premises underlying this nonprofit Web site

  • self-study Lessons 1 and 2

  • basic options for all responses

  • how to give effective feedback to someone

  • ways to improve communication with adults and kids.

  • overviews of effective assertion and empathic listening skills.

Perspective

        What does it take for you to call an adult or child obnoxious? Would anyone describe you that way? Since obnoxious people often have trouble making stable friendships, what you suppose causes their unpleasant attitudes and behaviors, and why do they keep them?

        Obnoxious is a catch-all term for one or more unpleasant behaviors like...

Any other traits you would add? Note the difference between these annoying behaviors and the person.

        Premise - when excessive and/or chronic, each of these traits is caused by [psychological wounds + unawareness] - not "an obnoxious personality. The core wound is a fragmented personality ruled by well-intentioned ''false self'' - often one or more Inner Kids.

        The person is unaware of their wounds and attitudes, other people's needs and feelings, social courtesies, and the effect of their behavior on other people. They also may feel guilty, ashamed, frus-trated, and defiant because they sense other people find them (their traits) "obnoxious" and they don't know how to fix that.

        From this point of view, obnoxious (wounded, unaware] people deserve compassion, not scorn or criticism. Would you revile or scorn a person with a club foot for not being a graceful dancer? Compas-sion does not mean you must endure their behaviors!

        Reflect - how do you usually behave with an "obnoxious" person? Does your response vary with your roles and relationship? The person's gender or race? Their age? Do you "suffer in silence"? Hint? Avoid? Criticize? Scorn? Gossip about them? Complain? Pity? Confront? Label? Something else? How do you feel about your response? Guilty? "Uncomfortable"? Righteous? Nothing?

        Is their a best way to respond to an obnoxious person? Consider these...  

Options

  • Use awareness to (a) notice you feel the person's behavior is "obnoxious," and (b) how their be-havior affects you - i.e. how you feel around them. Your emotions point to what you need to do, if anything.

  • If appropriate, remind yourself of (a) these basic response-options, and (b) your rights as a dig-nified person whose needs and values are just as important as the other person's.

  • If you accept the multi-factor definition of "obnoxious" above, meditate on which of those com-ponent behaviors bother you with this person, and follow the links to review possible responses to each behavior. Then act on them one or two at a time, keeping your Self in charge and a mutually-respectful attitude.

  • Intentionally avoid lose-lose responses like these:

"You are so obnoxious!" (Shaming and combative)

"I can't believe how rude / insensitive / crude / ______ / you are!" (ditto)

"(Name), you have the sensitivity of a tree stump!"  (ditto)

"Wake UP, will you?"  (vague and 1-up)

"You really turn me off, (Name)." (vague and provocative)

"You're really messing up your kids, you know?" (vague, accusatory, and 1-up)

"Where were you when they passed out common courtesy?" (ditto)

        Responses like these (a) suggest a false self is speaking, (b) are lose-lose insults, (c) invite counter-insults, and (d) make win-win problem-solving hard or impossible.

Recap

        This is one of a series of brief articles suggesting effective ways to respond effectively to common social behaviors. This article defines "obnoxious" behavior as a cluster of unpleasant social traits caused by psychological wounds + unawareness. It provides links to effective responses to each trait, and illustrates lose-lose responses to "obnoxious" attitudes and behaviors.

+ + +

        Pause, breathe, and reflect - why did you read this article? Did you get what you needed? If not, what do you need? Who's answering these questions - your true Self, or someone else?

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Updated  03.06.10