Lesson 2 of 8 - grow effective thinking and communication skills

Response Options to an Insincere Person

How to react to someone who's "phony"

By Peter K. Gerlach, MSW
Member NSRC Experts Council


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The Web address of this article is http://sfhelp.org/cx/apps/phony.htm

        Clicking links below will open a full window or an informational popup, so please turn off your browser's popup blocker or allow popups from this nonprofit Web site. If the links distract you, read the whole article before following any.

        This is one of a series of brief articles on how to respond effectively to annoying social behavior.  Review these basic requisites and options before selecting ideas from what follows. An "effective re-sponse" occurs when the responder (a) gets their primary needs met well enough, and (b) both people feel respected enough.

        This article offers useful responses to the behavior of someone you believe is addicted to something. It assumes you're familiar with...

  • the premises underlying this nonprofit Web site

  • self-study Lessons 1 and 2

  • basic options for all responses

  • how to give effective feedback to someone

  • ways to improve communication with adults and kids.

  • overviews of effective assertion and empathic listening skills.

Perspective

        Think of the people you enjoy being with the most. Is one of their traits sincerity - i.e. being genu-ine, honest, and "real"? Would people describe you that way? Now think of others you have known who seem insincere, glib, "plastic" or "phony" at times. How do you feel with such a person - distrustful? Judgmental? Pitying? Annoyed? Disinterested? Do you pretend politeness or interest you don't feel (are you phony?)  Do you avoid eye contact? Shorten conversations? Confront or avoid confronting? Change the subject? Gossip about them? Discount them?

        Politicians and used-car salesmen are stereotyped as insincere. Politicians shape their behavior to get your vote and the power of their social role - and they deny or minimize that. Many salespeople want your money and the satisfaction of persuading you to buy. Others also seek your satisfaction with their wares and services.  

        Premises - insincere people need to hide their current feelings, needs, and opinions to avoid (a) their own feelings, and/or (b) feared scorn and rejection, and/or (c) they're trying to manipulate others into giving them something they need, like approval, respect, companionship, sex, or something ma-terial. Do you agree?

        Chronic or local insincerity is a sure sign of...

  • false-self dominance and psychological wounds (like excessive shame and fear), and...

  • undeveloped communication and relationship skills. 

Does this opinion make sense to you? If it does, notice what happens if you change "S/He's so phony" to "S/He's wounded and unaware." Adopting this empathic attitude has at least two benefits:

it makes mutual respect possible, which is essential for effective communication; and...

it opens up a group of responses that may (a) improve your relationship and/or your serenity and self confidence, and (b) safely expand the other person's awareness.

Response Options

        Premise - effective responses to any annoying social behavior are genuine, honest, and respect-ful. They honor your integrity and are honest about your current feelings, perceptions, and needs. This raises a common problem: being genuine may cause hurt, rejection, resentment, and conflict - yes?

        Do you feel responsible for others' reactions to your behaviors? Is it your job to protect others from sadness, confusion, anxiety, shame, and guilt? After 23 years' recovery from false-self wounds, I vote "No." Protecting other people from bearable discomfort is depriving them of the chance to learn how to deal with it effectively. "Tact" and "politeness" are often self-serving, and are not always social graces. What follows is based on this bias.

  • Mentally review these basics until ghey become automatic;

  • Ask the person if s/he is open to some personal feedback. Skipping this risks focusing only on your needs and disrespecting the person. If s/he is open, select from options like these...

To Learn, Vent, or Inform:

"(Name), will you tell me why you're talking to me now? What do you need?"

"I'm getting a double message from you now, and I'm confused. Your words say _______, but your voice, body, and face say (something else)."

To Confront, Cause Change, and/or Problem-solve:

"(Name), I don't trust you to disclose what you truly feel / need / perceive about ___________." Expect some resistance to this type of response (denial, explanation, ex-cuses, blame, resentment, etc.) and use empathic listening to acknowledge (vs. agree with) it. Then repeat your response briefly, with good eye contact. Repeat this sequence until you're satisfied or your needs change.

"(Name), Am I doing something that prevents you from telling me honestly what you're feeling / needing now?"

"I sense that you're avoiding something important now. Is that so?"

"I notice that you're smiling /chuckling as you talk about (something painful). What are you feeling now?"

"(Name), I sense you're being tactful to guard me against feeling uncomfortable. I need you to be honest, and let me be responsible for my feelings and what they mean, OK?"

"(Name), I feel you're withholding something because you don't feel safe telling me your truth. is that so?"

There are many possible variations to these responses. Think of someone you feel is "plastic" or phony (scared to be "real"), and imagine how they'd react to calm, respectful comments like these. Then imagine how you'd feel saying them, and if someone said them to you. 

  • Avoid responses like...

 "You're so plastic / phony / glib / two-faced / dishonest / political / insincere / full of ______ / manipulative / etc." These are 1-up "you-statements" (critical labels) that will probably evoke resentment, anger, and defensiveness and block any chance to prob-lem-solve a mutually-respectful teammates.

Recap

        This is one of a series of brief articles suggesting effective ways to respond to common social be-haviors. The article (a) proposes why some people need to mask their motives, feelings, or needs; and (b) offers ways to respond effectively to perceived insincerity ("phoniness"). The ways are based on...

  • keeping your true Self in charge,

  • maintaining a mutual-respect attitude,

  • clarity on your feelings, needs, and mutual Rights, and...

  • fluency in the relationship skills of awareness, assertion, and empathic listening.

+ + +

        Pause, breathe, and reflect - why did you read this article? Did you get what you needed? If not, what do you need? Who's answering these questions - your true Self, or someone else?

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Updated  03.06.10