Lesson 2 of 8 - learn effective communication basics and skills

Effective Communication with Kids
p. 4 of 4

Options for improving your
outcomes with typical teens


By Peter K. Gerlach, MSW
Member NSRC Experts Council

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The Web address of this four-page article is http://sfhelp.org/cx/kids.htm

Excessive Teen Silences, Evasions, and/or "I don't know," continued from p. 3

Response Strategy

        Tailor these options to fit your style, personality, and situation. Then experiment with them, and note the results...

  • Check to see if your Self is guiding you. If not, defer responding to the child until your Self is firmly in charge, to avoid upsetting the teen and damaging your relationship;

  • If you feel this exchange is urgent, request and make steady eye contact, and calmly assert your immediate communication-needs in a few sentences - e.g. to give or get critical information, and/or cause some specific action.

        Then ask the child to say back what they heard from you (give you a "hearing check"). If it's correct, then continue to say what you need, one or two sentences at a time - and keep asking for hearing checks. Keep your points clear, simple, calm, and direct. If you have trouble doing so, suspect a false self is ruling you, and take appropriate action.

  • Review the differences between adults and teens (or preteens), and these premises;

  • See if you honestly feel your needs and the child's needs are equally valid and important, unless you have an emergency. If you don't feel they're equal, a false self probably controls you now.

  • Decide specifically what you need now from the teen, and guesstimate (and/or ask) what s/he needs now (a) from you and (b) otherwise. Be prepared for "I don't know.";

  • Remind yourself that silence is a communication. It implies meanings, so avoid thinking or saying "s/he (the child) wouldn't talk to me." What is the teen's face and body language expressing right now?"

  • Decide if you need to observe or assert something, and/or use empathic listening. If you do, seek friendly eye contact and ask if the teen is open to some noncritical feedback now. Be prepared for "No," pretense, or ambivalence. Your feedback is meant to raise the teen's awareness, not to ma-nipulate, shame, or criticize. It might sound like...

"(Name), when you're not able or willing to (vs. ..when you won't...") answer  me or tell me what you feel and need, I feel uneasy / concerned / frustrated (or whatever). I hope you're OK ( vs. "Are you OK?")"

  • A respectful three-part "I" message might sound like...

"(Name), when you don't ( vs. 'won't') answer my question, I feel frustrated and concerned (or whatever). Are you able to tell me if you feel unsafe to answer me now?"

Keep your Self in charge, and try problem-solving if you get a nod, "Uh huh," or "Yes."

  • Recall that you can use awareness and empathic listening to acknowledge non-verbal communica-tions (hand, face, and body language). That could sound like...

"(Name), you look / seem troubled / anxious / uneasy / uncomfortable / angery / (or whatever)."

Don't comment, moralize, instruct, or question - just factually describe what you observe - briefly. Then be quiet and watch and listen to the child with an open mind. Doing this to elicit some behavior from the teen is manipulative and disrespectful, and will probably in-crease communication problems.

  • Option - Tell a brief story about your own childhood or when a sibling or other child needed to avoid talking to an adult. Neutrally describe what the young person felt and needed, and illustrate why they couldn't or wouldn't talk then. Try not to moralize or lecture - the story will illustrate your points!

         In case this seems like a lot to remember - it IS! Like all new habits, as you practice your version of these options, they'll become automatic. Notice that most of these options work equally well (to fill your needs) with adults who "don't talk, "clam up," and "stonewall." Are there such adults in your life now? How have you been responding to them?

        Pause, stretch, and breathe. What are you aware of now? Recall that we're reviewing effective-com-munication strategies with typical teens.
 

PROBLEM 7)  Excessive Teen Defiance or "Rebellion

        How would you describe to rebel and defy to an average preteen? If the child asked you "Why do people rebel?" what would you say? Can you think of rebels that you empathize with and respect? Think of rebels that you don't respect? Have you ever rebelled against and/or defied someone or something? Why? How did that affect your self esteem and your relationship?

        A "rebellious" or "defiant" child may be trying to fill several unspoken needs because s/he does-n't know any alternatives. S/He may also be experimenting with the growing quest for independence and freedom. Some older teens are unconsciously trying to create a contentious environment causing  their adults to force them to leave home (and they can gain desired independence.

        Many "rebellious" teens are protesting (a) "unfair" or "stupid" parental rules and consequences, and/ or (b) the way the rules and consequences are presented and enforced (e.g. disrespectfully, sarcastical-ly. autocratically, punitively, vaguely, inconsistently, scornfully, etc.)

        This is likely when parents don't accept their teen's growing knowledge or abilities, are overscared or possessive, and don't trust the child's judgment. Wounded parents are often too restrictive of teens because they fear others' opinion of their parenting values or abilities.

        Unjustified adult distrust can lower typical teen's security, openness, cooperation, and self esteem. In a low-nurturance home, too much adult trust can be interpreted as "They don't know or care about me." Excessive distrust and worry can occur with fear-based (wounded), unaware adults.

        Some "defiant" teens are trying to express repressed hurt, resentment, frustration, and/or anger at someone or something, and no one has taught them more effective ways to do so. This is specially like-ly if they have lost something of great value (like their familiar child-identity, social role, and body), and they're in the normal anger phase of grieving their losses. Kids in low-nurturance (e.g. divorcing) families have a LOT to be hurt and angery about!

        Another factor may be hormonal. Male teens are struggling to adapt to an alien growth spurt of testosterone and a new adult-male body and voice, and girls are trying to adapt to new hormonal and emotional conditions related to the onset of menstruation. 

        Over-busy, unaware, wounded adults may overlook or minimize a child's needs to experientially test several things after a significant change to their home and/or family. Common changes are the adoption or conception and birth of a new child, a school graduation, a parent or sib leaving home, a parental or grandparental divorce or death, a geographic move, a new school, a financial or environmental disaster, etc. Kids need to test to learn...

  • "Does anyone care about me? Understand me?"

  • "Who's in charge of our home and family - anyone?"

  • "How much power do I have?"

  • "Are my adults going to follow up on the consequences they set?"

  • "Who's most important to our adults now among us siblings and cousins?"

  • Is my family safe? Am I safe?"

  • Is anything else going to change?

        Finally, chronically defiant and/or violent teens may have felt unloved, unwanted, and disrespected as a younger child, and are gaining adolescent confidence in their ability to protest or reject parental neglect, superiority, ineffective discipline, and/or abuse.

        Do you remember trying to answer questions like these when you were a teen? Were you rebellious or defiant in someone's opinion? Yes or no, how can you respond effectively to such a teen? Compare the following options to your present way of responding...

Response Strategy

  • Accept full responsibility for (a) keeping your true Self in charge of your other subselves, and (b) keeping a steady attitude of mutual respect. Without these, the rest of these options probably won't help satisfy your needs.

  • Refresh yourself on the general and specific differences between adults (you) and teens, and on common gender traits.

  • Pay attention to your breathing and voice level. Shallow breathing and speaking loudly and/or interrupting the teen signals that a false-self has taken you over. S-l-o-w  d-o-w-n!

  • Invest time in identifying specifically what you want from the teen, situationally or generally;

  • Accept that you cannot ask or demand the teen to "change your defiant attitude" because it is usually an emotional false-self reflex, not a willful choice. Expecting the teen to change is unre-alistic, and will usually breed (more) frustration, resentment, guilt, and distance.

  • One of the most impactful things you can do with any "defiant" (or highly emotional) person is respectful empathic listening. Put your own needs aside temporarily, seek comfortable eye contact, and periodically say back a brief summary of what you hear and see the teen doing, saying, and not saying. That sounds like "So you think / need / want / believe / hope (whatever)." Then BE QUIET, watch, and listen, without judgment.

        Don't question, comment, lecture, or change the subject; and see what the child does. Doing this several times in a row will often bring the child's E(motion)-level down "be-low the ears," and allow her or him to hear you and possibly problem-solve with you.

  • Review the possible reasons for the teen's "rebellion" (above), and check your attitude. If you're judging the teen as "bad," "wrong," or "selfish," or "disrespectful," your face, body, and voice will broadcast that 1-up judgment and degrade your relationship and communication.

        A better option is to empathically view the teen as a newborn colt or eagle (i.e. a new-ly "hatched" adult) trying to understand and adapt to his or her strange new body and world. Part of the teen's lack of knowledge is how to...

  • identify current primary needs,

  • assert them respectfully,

  • listen empathically,

  • stay focused, and..

  • problem-solve effectively.

Your long-term job is to patiently learn, model, and teach those vital skills, and to guide and affirm the child's progress. Can you do that yet?

  • Review the child's recent life, and guesstimate whether s/he has lost something of value. If so, re-view your family's grieving policy, and evaluate how well the teen is grieving her/his losses (broken bonds). Stay aware that (a) the child may prize something that you wouldn't, and that (b) you may assume s/he knows how to grieve well, and has permissions to grieve - when s/he doesn't. For more perspective, see Lesson 3.

  • Be alert for values conflicts and relationship triangles. Typical teens don't know what they are, or how to articulate what they need. Both these universal stressors can cause frustration and con-fusion, which may come across as "defiance," irritation, frustration, or aggression. Do you know how to solve each of these stressors? If so, are you teaching the solutions to your children?

  • If the teen's rebellion relates to discipline (limits and consequence) issues, seek to understand whether teen is protesting (a) some rules and/or consequences, or (b) the way you're declaring or enforcing the rules and consequences (e.g. disrespectfully, vaguely, inconsistently, sarcastically, aggressively,...). Option - get honest feedback on this from someone who knows you both pretty well.

  • If your teen's defiant attitudes and behaviors provoke arguments or fights, see strategy #5.

  • If your teen's parents are divorcing, check to see how s/he's progressing with these family adjust-ment needs. Legal or psychological divorce usually indicates one or both parents are significantly wounded and unaware, and the teen may have been raised in a low-nurturance family.

  • If your teen is a stepchild, select among these options.

  • If your version of these options doesn't reduce the teen's defiant attitude, (a) review these general suggestions, and (b) consider hiring a family-systems therapist or consultant. Excessive defiance may indicate a bigger problem among your family members.

        Pause and reflect - do these response-options to teen rebellion seem useful and practical? How do they compare with your usual responses? Once again, notice the main themes - mutual respect, empa-thy for your adult/child differences, communication awareness and skills, and identifying and filling primary needs.

PROBLEM 8)  "Duality" - Childish & Adult Behaviors  

        As adolescence progresses, teens shift from child to childish adult to young adult. Ideally this multi-year shift results in caregivers supporting the young adult as s/he prepares to leave home to live indepen-dently. The challenge here is for adults to accept that for an unknown time, the young person will act childish one moment, and adult the next

        In important situations, this normal "duality" requires adults to be aware of who they're talking with at the moment - a child in the teen's body, or a young adult. As you've seen, communicating effectively with kids can be significantly different than with adults. Do you have a way of relating to two people in one teen body? How well does it work, in important and stressful situations? 

        It can help to remember that as a teen slowly shifts toward adulthood over several years, family adults' authority and control shift toward influence.

Response Strategy

  • The best thing you can do with significant duality is empathize with, not shame, the teen verbally or nonverbally for being childish or behaviorally inconsistent - because s/he still is a child! If you scorn the child for acting "juvenile" or equivalent, your face, eyes, and body will leak your superior attitude, and will promote the child feeling guilty and ashamed of who s/he is. Lose-lose!

  • Consider talking openly about your own (confusing / exciting?) child-to-adult transition, and asking the child if s/he feels respected enough recently by you and other family adults as s/he shifts. Did you? A sense of humor can be a great help here!

Option - if one or more grandparents, aunts, or uncles  are open to it, ask them to tell the teen about their transition from child to adult, and how that compares to modern transitions.

  • Option - ask the teen to describe what it feels like to go from child to adult so far, and how s/he will know when she has attained stable adulthood. Be prepared for "I don't know." Respectful dialog is better than expecting or demanding a clear answer. This is like someone asking you "How will you know when you're 'old'?"

  • Ask the teen to say whether some of her or his same-age friends are adults yet - and how s/he judges that. Ask how her or his friends' parents are handling the shift.

  • Avoid assuming that a teen magically becomes a functioning adult at age 18, or when he or she is able to have sexual intercourse. More realistically, define your specific criteria for "adult man or woman" and patiently encourage the teen to meet the criteria at his or her own pace. How old were you when you knew you really were an adult? Usually that occurs gradually over many years - yes?

  • If either of you feel confused about what the teen needs or expects from you during this gradual shift - ask! That might sound like "How can I help you make the shift from child to adult?" Then listen. The child may not be able to articulate "respect," "genuine empathy," "patience," and "guidance" and "affirmation." Could you have said those things to your family adults as an older teen?

  • Ask other family adults about how they feel about the teen becoming sexually active. Adult awk-wardness or anxiety about this can be misunderstood by teens as scorn or displeasure - which can increase their confusion, reactivity, guilt, and secrecy.

        Some parents - specially Dads - have difficulty admitting their daughters are able to conceive a child, and are no longer "my little girl." This major loss merits healthy grieving - and celebration!

Bottom line - acknowledge the teen's "duality" period with empathy, and talk openly about it - including changing expectations, responsibilities, and family roles. Enjoy affirming the teens' gradual progress towards adulthood, and your own role in helping them make the transition safely. 

  Special Considerations for Divorcing-family and Stepfamily Adults

        Typical teens whose parents are divorcing, courting, or committed to a new partner (i.e. a steppar-ent) have many special adjustment needs - and so do their siblings and adults. These special needs can affect communication among all family adults and kids. These adjustment needs are concurrent with kids' normal developmental needs, and can feel overwhelming if the adults aren't offering sensitive, informed support and guidance.

        Each family and child is unique - and there are themes you should be alert for in communica-ting with such kids:

        Divorce strongly suggests that mates, their ancestors, and their kids are significantly wounded and unaware. This usually means they have trouble communicating effectively inside and outside the family. Review these options for relating to wounded kids.

        Parental separation, divorce, and stepfamily formation cause many tangible and invisible losses  (broken bonds). Accepting and adapting to them requires a steady pro-grief environment for kids and adults. That's why Lesson 3 exists here. Often, adults mistake grief for depression, and try to medicate it. Expert family grief counseling is far more helpful - ideally with someone who understands child-devel-opment, divorce, and stepfamilies (Lesson 7).

        Kids and adults in divorcing and step families are more apt to be confused and anxious about the many changes in their lives. These can span a new family structure, roles, rules, rituals, perhaps a new home and locale, new schools, churches, and boundaries, new and altered relationships, new personal and family identity - and all these changes are happening at once.

        Members of typical divorcing and step families are particularly vulnerable to many stressful concur-rent conflicts and relationship triangles. Few wounded, unaware adults and no kids know how to recog-nize and manage these three relationship dynamics.

        Suggestion - in communicating with member of these (and all low-nurturance families and organiza-tions, make sure you know how to recognize and manage each of these stressors. Can you do so yet?

        Bottom line - consistently effective communication with kids of all ages is a high-reward challenge. Effective communication with preteens and teens in divorcing and step families can be specially challen-ging!  

 Recap

        This article exists because our ancestors and society haven't taught average adults how to commu-nicate effectively - in general, and with typical children. Effective parenting relies partly on adults' ability to communicate "well" and teaching that ability to their kids and grandkids.

        The article proposes (a) a definition of effective communication, (b) key adult-child differences that affect communications with all kids, pre-teens, and typical teens; and (c) sample strategies to deal with eight common adult-teen communication problems. It ends with several useful themes for communicating with kids in divorcing and step families.

        Keys to effective communication with kids are...

  • keeping your true Self in charge of your personality (Lesson 1),

  • learning to apply effective-communication basics and seven specific skills (Lesson 2); and...

  • staying aware of the major differences between adults and kids in calm and conflictual situations.

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        Pause, breathe, and reflect - why did you read this article? Did you get what you needed? If not, what do you need? Who's answering these questions - your true Self, or ''someone else''?

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Updated  September 01, 2010