Seven Effective-communication Skills

Awareness - what's going on now in you, in me, between us, and around us?

Clear thinking - avoid vague and emotionally-charged terms, build your vocabulary, and focus

Dig down below surface needs to identify (a) the primary needs "beneath them," and (b) who owns them

Listening empathically (with your heart) - without neces-sarily agreeing or giving in

Metatalk - talking about how you communicate;

Respectful Assertion - declare your primary needs in a way listeners can hear you clearly;

Problem solving - use all six skills to identify and fill your and your partner's needs well enough for now.

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