Seven Effective-communication Skills
Awareness - what's going on now in you, in me, between us, and around us? Clear thinking - avoid vague and emotionally-charged terms, build your vocabulary, and focus Dig down below surface needs to identify (a) the primary needs "beneath them," and (b) who owns them Listening empathically (with your heart) - without neces-sarily agreeing or giving in Metatalk - talking about how you communicate; Respectful Assertion - declare your primary needs in a way listeners can hear you clearly; Problem solving - use all six skills to identify and fill your and your partner's needs well enough for now. |