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charset=windows-1252 Author Peter\\ K.\\ Gerlach,\\ MSW Classification health,\\ family,\\ relationships,\\ communication\\ skills,\\ parenting description 8\\ steps\\ to\\ effective\\ assertion\\ -\\ vs.\\ submission\\ or\\ saggression\\ -\\ with\\ adults\\ and\\ kids keywords assert,\\ assertion,\\ assertive,\\ effective,\\ need,\\ needs,\\ \\ submit,\\ submission,\\ aggression,\\ communicate,\\ communication,\\ empathy,\\ empathic,\\ listen,\\ listening,\\ skills,\\ Lesson\\ 2,\\ Peter\\ Gerlach robots all vti_charset:SR|windows-1252 vti_hasruntimebots:BR|true vti_cachedcustomprops:VX|Categories Approval\\ Level Assigned\\ To