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If you're reading an early edition of the guidebook
the referenced Web addresses (URLs) are outdated and will bring up this 404 error message. These addresses and cross-reference page numbers are corrected in the fourth edition (March 2011). Option - see a list of the old and new URLs here. Option: scan the Lesson-1 link index for the article you seek.
If you're reading the Lesson 2 (communication) guidebook Satisfactions, it's reference URLs are outdated also. The second edition of Satisfactions (May 2010) corrects them. Scan the Lesson-2 link index to find what you seek.
These books are now available from Xlibris.com in e-book format.
Please let me know of any broken hyperlinks. Thanks for your interest and patience!