process awareness

effective communication

needs assessment

listening empathically

problem solving

directing / asserting

role playing

stabilizing crises

seeding

limiting & goal setting

affirming / validating

indirect suggestions

teaching / coaching

encouraging

referring

strategic helplessness

selective self-revelation

strategic humor

ranking and focusing

paradoxic interventions

imagery / story telling

clarifying / simplifying

confronting / frustrating

strategic questioning

facilitating safe change

restating / reframing

assign tasks and follow up