Lesson 2 of 8 - learn effective communication skills

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Overview and Table of Contents:

SATISFACTIONS -  7 Relationship
Skills You Need to Know

(Xlibris.com, 2010; 2nd ed.)

By Peter Gerlach, MSW
Member NSRC experts Council

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  • site intro > course outline > Lesson 2 study guide or links, site search, or other page > here

the Web address of this page is http://sfhelp.org/books/toc_satisfactions.htm

        Clicking links below will open a full window or an informational popup, so please turn off your browser's popup blocker or allow popups from this nonprofit Web site. If the windows distract you, read the article before following any links.

 This Lesson 2 guidebook integrates most of these Web pages describing a vital co-parent project: (a) learn, (b) apply, and (c) teach your kids seven communication skills to promote life-long effective problem-solving and high-nurturance  relationships. These skills are useful for anyone!

        One of five widespread relationship and divorce hazards is unawareness . Like their  (your) childhood caregivers, most adults don't know how to communicate and problem-solve effectively. Lesson 2 of 8 in this non-profit divorce-prevention site provides communication basics and seven learnable skills to reduce part of this toxic unawareness. When used by Self-led mutually-respectful partners, these skills are pow-erful tools for resolving most family, social, and business relationship and role problems.

      Use this modular guidebook to find practical, experience-based answers to communication and relationship questions like these.

  What's different about this book?

        There are many books, tapes, and programs available to enhance your communication effectiveness. Satisfactions is unique for six major reasons...

It's based on (a) an "inner-family" theory of personality, and (b) a related series of seven learnable skills (below) that promote effective thinking and problem-solving;

This book proposes that effective communication happens when people (a) get current primary, vs. surface needs met, (b) in a way that leaves them feeling good about themselves, their partner/s, and the process between them. I've never seen any other communication materials propose the skill of digging down (below) to identify these true, or primary, needs as requisite for effective communications. Another unique foundation of this book is...

The keystone concepts of R(espect) messages and E(motion) levels. I've never seen these described together in almost 40 years of research and teaching. If you can't describe the five messages  we all decode from each other semi-consciously, you're probably unaware of how R-messages may degrade your most important communications.

This book is one of a kind because it contains Status checks (conceptual reviews and reality checks) and Web-link addresses to many resource articles and worksheets in this site and others. and Satisfactions is unique because it...

Includes (a) a 95-page communication and relationship glossary of selected words and phrases, based on the personality-subself concept; (b) many page cross-references throughout the text, and (c) a thorough index and  to help you quickly find what you seek. Finally, this book is like no other because of...

My unique engineering + business + family-therapy + inner-family training and experience over four decades. For over 30 years, I have studied interpersonal communication skills and taught them to hundreds of couples, adults, and kids. No other published author or group of authors writing about communication skills has my unique meld of training, experience, personality, perception, and motivation. 

        What do you know already about effective communication and conflict resolution? You rely on this learned skill more than any other every day and night to fill your personal and social needs. Your children depend on you and your other co-parents to teach them these vital skills. Are you doing this? To see what you might need to learn more about, try this informal quiz...

 Satisfactions Table of Contents

Acknowledgements .........................................................

 9

Introduction......................................................................

13

BASICS AND THE 7 SKILLS

27

1) Basics..........................................................................

29

2) Communication awareness ...........................................

69

3) Clear (vs. fuzzy) thinking ................................................

115

4) Dig down to primary needs ............................................

140

5) Metatalk: talking about communicating ..........................

191

6) Empathic listening - "hearing with your heart" ..................

203

7) Effective assertion ........................................................

220

8) Effective problem-solving (conflict resolution) ...................

254

9) Resolve your inner conflicts first ......................................

293

10) High-nurturance relationships .....................................

313

11) What would your life be like. . . ...............................

342

RESOURCES

351

A) Summary: communication basics.................................

353

B) A personal Bill of Rights - the basis of effective assertions

362

C) Summary: communication awareness ..........................

 367

D) Summary: clear-thinking skill ......................................

371

E) Summary: dig-down skill .............................................

378

F) Summary: metatalk skill ..............................................

382

G) Summary: empathic-listening Skill ..............................

386

H) Summary: effective assertion .......................................

391

I ) Summary: win-win problem Solving ..............................

395

J) Common communication blocks ...................................

405

K) Selected readings ......................................................

414

L) Communication and relationship Terms ........................

418

Index ..............................................................................

513

ISBN: 0-7388-6960-0 (paperback) and  0-7388-6961-9 (hardcover)

        This is the second guidebook of a series that integrate most of the 150+ articles and worksheets in this non-profit educational Web site. I'd value any questions you have about or feedback about Satisfactions and/or the related co-parent Lesson-2 Web pages. Note that these pages include many practical self-evalu-ation worksheets and skill-practice exercises. I hope you find these ideas clear, informative, inspiring, and useful!

Links below will take you to the non-profit Break the Cycle! Web site (formerly "Stepfamily inFormation"). Use your browser's "Back" button to return to the Xlibris.com bookstore.


Premise: From newborn infants to dying adults, we all communicate to reduce local discomforts - i.e. to "fill current needs." Doing that promotes satisfaction. Anything you do that causes a significant emotional-spiritual-physical-mental change in another person can be called communication. It's impossible to "not communicate" with other people, for silence and inactivity cause reactions and presumed meanings.


    The quality of your life and key relationships depends largely on the effectiveness of the way you communicate - yet you probably don't know what you need to know about this vital life skill. To reality check that, mull these five challenges:


1) Name a learned skill that you rely on more often than communicating to get your key needs met. Note that thinking is internal communication.


2) How do you distinguish between effective and ineffective communication? If you're not sure, how can you tell if you're communicating effectively in important situations?"


3) On a scale of 1 (totally ineffective) to 10 (totally effective), generally how effective a communicator would you rate yourself in calm times __ and in conflicts __ recently?


4) Identify the five most important people in your current life. From 1 to 10, how effective would you rate yourself in your communication with each of them in calm __ and conflictual __ times? How effective would each of them rate you?


5) Take your time, and see how well you do with this communication quiz. Then return.


Would you like to improve your communication effectiveness with others and yourself?

Seven Essential Skills

This unique guidebook describes and illustrates seven vital communication skills that any motivated person can learn, with practice. They are:


Can you describe each of these skills and when to use each one? Not one of my 1,000+ clients and students could. Our culture doesn't value effective communications enough to teach us these skills yet - perhaps because most people don´t know what they don´t know about these skills and their great benefits.


The skills are simple, learnable, and effective. They help people fill their current personal and social needs. The skills are sequential, starting with awareness.


Why Read This Book?


There are many books, tapes, and programs claiming to teach effective communica-tion. Satisfactions is unique for six reasons:


It´s based on a well-researched "inner-family" theory of personality, and (b) the series of seven skills (above) that promote effective thinking and problem-solving. Communication effectiveness soars when your true Self guides your other subselves. The related volume Who´s Really Running Your Life? - free your Self from custody and guard your kids (Xlibris.com, 2010, 3rd ed.) describes how to achieve this.


This book proposes that effective communication happens when people (a) get current primary, vs. surface needs met, (b) in a way that leaves them feeling good about themselves, their partner/s, and the process between them. I´ve never seen any other communication materials propose the skill of digging down to identify primary needs as a requisite for effective communications; Another unique foundation of this book is...


The keystone concepts of R(espect) messages, E(motion) levels, and "Awareness "Bubbles." I´ve never seen these described together in 40+ years of research and teaching. If you can't describe the five messages we all decode from each other semi-consciously, you´re probably unaware of how R-messages may degrade your most important communications.


This book is one of a kind because it contains status checks (conceptual reviews and reality checks) and Web-link addresses to many resource articles, skill-practices, and worksheets in this Break the Cycle! site and others; and...


It includes (a) a 95-page communication and relationship glossary of selected words and phrases, based on the inner-family concept; (b) many page cross-references throughout the text, and (c) a thorough index to help you quickly find what you seek.


Finally, this book is like no other because of my unique engineering + business + family-therapy + inner-family systems training and experience. For over 40 years, I have studied communication skills and taught them to hundreds of couples, adults, and kids. No other published authors writing about communication skills have my mix of training, experience, personality, and motivation.


Here's what you'll find in the second edition of Satisfactions:


Table of Contents


 

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Updated  August 30, 2010